The Good Bunch

Shipping & Returns

Full Terms and Conditions can be found on on terms page. 

DELIVERY

- The Products ordered by you can only either be delivered to the delivery address provided by you and confirmed by us or collected by you from one of our shops chosen and confirmed by you, at the point of purchase and as confirmed in your order confirmation.

- We deliver between 11am-5pm, unless otherwise requested by you and confirmed by us, the Product will be delivered during that time period.

- If, for any reason, no one is present to receive delivery of the Products at the requested delivery address, we will leave at your doorstep and notify you via email. 

- For any orders that are delivered for reasons outside of reasonable control by Us, delivery must be rearranged for the same day and We are not responsible for arranging delivery for a future date. Rearranged deliveries will incur a delivery charge that will be payable by you.

- We will make every effort to fulfil your order correctly. In the event that this does not occur, we do not accept any responsibility for consequential costs incurred due to errors made with Products supplied or delivered.

- The Products will be at your risk from the time you accept delivery of the Products from us.

RETURNS

We offer a 100% money back guarantee if you are not completely satisfied with any items delivered.  Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. It is our aim to only provide the freshest produce, we have quality control systems in place for checking produce as it is arrives and leaves our warehouse. Occasionally, however, an item will be missed in this system. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-returnable items: 

- Fresh produce 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 

- where only part of the seasonal box was defective or of poor quality

- Any item not in its original condition

- Any item that has a return request raised more than 7 days after delivery 

Refunds (if applicable) 

Once your return request is received, we will send you an email to notify you that we have received your return request. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thegoodbunch.org

Exchanges (if applicable) 

We only replace items if they are defective, damaged on receipt or of poor quality. If you need to exchange it for the same item, send us an email at hello@thegoodbunch.org and we will arrange to have the items requested replaced.